Refund policy

RETURN AND REFUND POLICY

Thank you for shopping at Wtocoin Ltd. (operating via http://uxw707-m1.myshopify.com/). We take great pride in the quality of our home textiles, including our throw pillows, pillowcases, and duvet covers.

If you are not completely satisfied with your purchase, we are here to help. Please review our policy below for detailed information on returns, exchanges, and refunds.

1. 30-DAY RETURN WINDOW

We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • Pillowcases, pillow covers, and duvet covers must not show any signs of wear, hair, or odor.

  • The item must be in its original packaging with all tags, labels, and inserts intact.

  • You will need the receipt or proof of purchase.

2. RETURN PROCESS

To initiate a return, please follow these steps:

  1. Contact Us: Email our support team at [email protected] with your order number and the reason for the return. Photos of the item may be requested if applicable.

  2. Return Authorization: If your return is accepted, we will send you instructions on how and where to send your package.

  3. Ship the Package: Pack the item securely in its original packaging and mail it to our business address:

    Wtocoin Ltd.

    Attn: Return Department

    244 Madison Avenue

    New York, NY 10016

    United States

Note: Items sent back to us without first requesting a return will not be accepted.

3. SHIPPING COSTS FOR RETURNS

  • Non-Defective / Buyer’s Remorse Returns: If you are returning an item due to change of mind, size preference, or color variation, you will be responsible for paying your own shipping costs for returning the item. Return shipping fees are non-refundable.

  • Damaged, Defective, or Incorrect Items: If the product arrives damaged, defective, or you received the wrong item, please contact us immediately at [email protected] within 7 days of receipt. We will cover all return shipping expenses and provide a full refund or free replacement.

4. NON-RETURNABLE & HYGIENE RESTRICTIONS

Due to the personal nature of bedding and home textiles, certain items cannot be returned:

  • Used, Washed, or Slept-On Items: Any pillow, pillowcase, or duvet cover that shows signs of laundering, use, stains, or pet hair cannot be returned for hygiene reasons.

  • Custom / Personalized Orders: Custom-printed or made-to-order textiles.

  • Final Sale / Clearance Items: Items marked as "Final Sale" or bought during warehouse/clearance events.

5. REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether the refund has been approved or rejected.

  • Approved Refunds: If approved, your refund will be processed automatically to your original method of payment within 5 to 10 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at [email protected].

6. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. CONTACT INFORMATION

For any questions regarding our Return and Refund Policy, please reach out to us: